RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at __________ to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

  • Sims 4 USA office
  • Attn: Returns
  • RMA #
  • 478 ALBANY AVE
  • Brooklyn, NY 11203 United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

  •  Sale items are FINAL SALE and cannot be returned.
  • By any case the client received a free shipping on his package , he will not receive a refund

QUESTIONS

If you have any questions concerning our return policy, please contact us at: Support@sims4usa.com

WHICH PLAN IS PERFECT FOR YOU?

That’s a great question. This little quize has the answer.

Basic Plan
6GB/mo
$29/mo
  • Unlimited Talk & Text Nationwide
  • 6GB of High-Speed data (Unlimited at up to 128 kbps speed thereafter)
  • Unlimited International Talk to 70 Countries
  • $2.50 Bonus International Credit
Bronze Plan
12GB/mo
$33/mo
  • Unlimited Talk & Text Nationwide
  • 12GB of High-Speed data (Unlimited at up to 128 kbps speed thereafter)
  • Unlimited International Talk & text to 75+ Countries**
  • $10 Bonus International Credit
Silver Plan
60GB/mo
$50/mo
  • Unlimited Talk & Text Nationwide
  • Unlimited Data with 60GB at up to 4G/5G
  • Unlimited International Talk & Text to 75+ Countries**
  • Bonus International Minutes
Gold Plan
Unlimited/mo
$59/mo
  • Unlimited Talk & Text Nationwide
  • Unlimited HIGH SPEED Data at up to 4G/5G speed
  • Unlimited International Talk & Text to 75+ Countries**
  • Bonus International Minutes

List Of The Country You Can Call International For Free

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Express Shipping

We deliver your SIM Card directly to you at any location in the world or to a place of your choice in the U.S. Within 3 Business Days via FedEx

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Contact Us
Feel free to drop us a line or give us a call with any inquiries you may have.